_{Effective Date: December 1, 2024}

_{WeLevel and WriteForMe, LLC (“Company,” “We,” “Us,” or “Our”) are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy outlines how we collect, use, and safeguard your information, including how we handle data collected and managed on behalf of our customers.}

_{1. Information We Collect}

_{A. Personal Information}

_{We may collect personal information that you voluntarily provide to us when you:}

• _{* Register for an account or subscribe to our services.}

• _{* Fill out forms on our website.}

• _{* Contact customer support or request information.}

• _{* Participate in surveys or promotions.}

_{This information may include:}

• _{* Full name}

• _{* Email address}

• _{*Phone number}

• _{* Billing information (e.g., credit card details)}

• _{* Company name and industry}

• _{* Login credentials}

_{B. Customer Data (Your End Users’ Information)}

_{As part of our services, you (our customer) may upload, process, or share data related to your clients, employees, or end users (“Customer Data”). This can include:}

• _{* Contact details (e.g., phone numbers, email addresses).}

• _{* Communication records (e.g., SMS, emails, or call logs).}

• _{* Behavioral data (e.g., responses to campaigns or website interactions).}

• _{* Scheduling and appointment details.}

_{This Customer Data remains your property, and WeLevel acts solely as a data processor.}

_{C. Automatically Collected Information}

_{When you or your end users interact with our platform, we automatically collect certain information, including:}

• _{* Device Information: IP address, browser type, operating system, and device identifiers.}

• _{* Usage Data: Pages visited, time spent on the website, clickstream data, and other diagnostic data.}

_{D. Cookies and Tracking Technologies}

_{WeLevel uses cookies, web beacons, and other tracking technologies to enhance user experience and collect data about usage patterns. You can manage cookie preferences through your browser settings.}

_{2. How We Use Your Information}

_{We use the collected information for various purposes, including:}

_{A. Personal Information}

• _{1. Providing Services: To deliver, operate, and maintain our platform, including personalized features.}

• _{2. Customer Support: Responding to your inquiries and requests for support}

• _{3. Payment Processing: Securely handling subscription fees and related transactions.}

• _{4. Communication: Sending important updates, promotional offers, or informational content relevant to your use of our services.}

• _{5. Platform Improvement: Analyzing user behavior to enhance website functionality, troubleshoot issues, and optimize performance.}

• _{6. Legal Compliance: Complying with applicable laws, regulations, and requests from legal authorities.}

_{B. Customer Data}

_{As a data processor, WeLevel uses Customer Data only as directed by our customers. This includes:}

• _{* Delivering services such as automated messaging, scheduling, and CRM functionalities.}

• _{* Generating reports and analytics based on customer-defined parameters.}

• _{* Improving our services by identifying patterns and trends in aggregated, anonymized datasets.}

_{We do not use Customer Data for any purposes other than those outlined in our agreements with customers.}

_{3. How We Share Your Information}

_{WeLevel does not sell your personal information or Customer Data to third parties. However, we may share information in the following circumstances:}

• _{* With Service Providers: To process payments, host our platform, or provide customer support.}

• _{* As Directed by Customers: Customer Data may be shared with third parties only as specified by our customers.}

• _{* For Legal Reasons: If required by law, regulation, or a legal process.}

• _{* Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.}

_{4. Data Security}

_{WeLevel implements industry-standard security measures to protect your personal information and Customer Data from unauthorized access, alteration, disclosure, or destruction. This includes:}

• _{* Encryption: Data is encrypted in transit using SSL and at rest using advanced encryption standards.}

• _{* Access Controls: Role-based access and multi-factor authentication protect sensitive data.}

• _{* Regular Audits: Periodic security audits and vulnerability assessments ensure compliance with best practices.}

_{Customers are responsible for maintaining the security of their accounts and ensuring proper access controls for their users.}

_{5. Data Retention}

_{We retain your personal data and Customer Data as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. Upon termination of your contract, Customer Data is deleted or returned to you as per our agreement.}

_{6. Your Rights}

_{Depending on your location, you may have the following rights regarding your personal information:}

• _{* Access: Request a copy of the data we hold about you.}

• _{* Correction: Request correction of inaccurate or incomplete data.}

• _{* Deletion: Request deletion of your data, subject to certain conditions.}

• _{* Opt-Out: Opt-out of receiving promotional communications.}

• _{* Data Portability: Receive your data in a structured, machine-readable format.}

_{To exercise these rights, please contact us at [email protected].}

_{7. Third-Party Links}

_{Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites and encourage you to review their privacy policies.}

_{8. Children’s Privacy}

_{WeLevel does not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete the information.}

_{9. International Data Transfers}

_{If you or your end users access our services outside the United States, data may be transferred to and processed in the United States or other countries. We ensure compliance with applicable laws for international data transfers.}

_{10. Changes to This Privacy Policy}

_{WeLevel reserves the right to update this Privacy Policy at any time. Changes will be effective upon posting to our website, and we encourage you to review this page periodically.}

_{11. Contact Us}

_{For any questions or concerns about this Privacy Policy, please contact us at:}

_{WeLevel Privacy Office}

_{Email Address: [email protected]}

_{Phone Number: (310) 500-9699}

_{Mailing Address: WeLevel, 17713 Posetano Road, Pacific Palisades, CA 90272}